Terms of Service

1. About These Terms

1.1 Agreement and operator. These Terms of Service ("Terms") govern your use of Pokerpoker.ai, including its mobile applications, related webpages, AI services and customer support (together, the "Service"). The Service is provided by UNLEASHFUN SG PTE. LTD., a company incorporated in Singapore, with its address at 10 Anson Road, 079903 Singapore ("Pokerpoker.ai", "we", "us" or "our"). "You" means the person using the Service.

1.2 Acceptance. By selecting an acceptance checkbox, tapping an agreement button or otherwise expressly accepting these Terms, you enter into an agreement with us. Do not create an account, submit content or purchase services unless you accept these Terms. You may read these Terms and our Privacy Policy without making a purchase.

1.3 Related information. Our Privacy Policy explains how personal information is handled. The purchase screen and any offer-specific terms presented before you confirm a transaction describe the applicable price, benefits, billing period and usage rules. They do not remove mandatory consumer rights. Accepting these Terms is not a substitute for separate permission required for personal-data sharing, optional processing or a particular transaction.

2. Eligibility and Accounts

2.1 Age and lawful access. You must be at least 18 years old and legally able to enter into a binding agreement under the laws that apply to you. A higher minimum age applies where required by law. You must not misrepresent your age, identity or location, or evade lawful eligibility restrictions. Availability may differ by country, device, platform or version.

2.2 Sign-in. You may create or access an account using the sign-in methods offered in the Service, which may include Apple, Google or Facebook. Use only an identity or account you are entitled to use. Your third-party account and your Pokerpoker.ai account are separate. We do not require you to disclose your third-party account password to us.

2.3 Security and account records. Protect your device and login credentials, keep necessary account information accurate and notify us of suspected unauthorized access. You must not sell, rent or impersonate another person through an account. Reports, history and usage entitlements are associated with the relevant Pokerpoker.ai account. A purchase may also be associated with your app-store account. Changing sign-in methods does not automatically merge accounts or duplicate entitlements.

2.4 Signing out. Signing out, uninstalling the application or revoking a third-party login does not by itself cancel a subscription, delete your Pokerpoker.ai account or erase information already held by us. Account deletion and subscription cancellation are explained separately below.

3. What Pokerpoker.ai Provides

3.1 Post-game learning. Pokerpoker.ai supports learning from completed gameplay. Depending on the features available to you, it can accept recordings, screenshots or hand information; reconstruct game actions; generate session and individual-hand reviews; display hand replays; analyze positions, performance and observed opponents; and suggest points for improvement. The initial focus is poker, including Texas Hold'em.

3.2 AI conversations. Available AI chat features can answer learning questions, explain analysis and discuss your experience. Responses are generated by an AI system, not a human coach. A supportive conversational style does not make Pokerpoker.ai a medical, mental-health, financial or emergency service. Access to earlier conversations or reviews is governed by the Privacy Policy and the relevant feature.

3.3 No live-play assistance or gambling services. The Service is for post-game review, not real-time decision assistance during an ongoing hand or game. We do not organize real-money games, accept wagers, hold gambling funds, process gambling deposits or withdrawals, or operate another game on your behalf. You must not use the Service to cheat, collude, obtain prohibited live assistance or evade a game platform's rules. Pokerpoker.ai does not promise winnings or recovery of losses.

3.4 Available features. Supported formats, processing limits, languages, features and paid benefits are those described in the Service and at purchase. Announcements, prototypes or discussions of future features do not by themselves add those features to a purchased plan. This does not override an express commitment made to you at purchase.

3.5 Submission and delivery. Follow the stated file, duration, quality and usage requirements before submitting a task. Network conditions, incomplete recordings and unclear images may prevent accurate or complete processing. A reconstructed replay is an interpretation of the available game data, not a certified recording of events. Processing failures and incorrect deductions can be raised through customer support.

4. Your Content and Sharing

4.1 Rights and permissions. Your content includes recordings, screenshots, hand descriptions, messages, feedback and other material you submit. You must have the rights and legal basis needed to submit it for the requested processing and obtain permission from other people where required. Information being visible in a game does not automatically make unrestricted collection, analysis or publication lawful.

4.2 Recording responsibly. Only submit material relevant to your request. Check recordings for notifications, private conversations, payment details, passwords and other unrelated information. Recordings may capture other players' nicknames, avatars, identifiers and actions, as well as embedded audio. Do not assume that cropping, masking or automatic filtering will remove every item of personal information.

4.3 Limited service license. You retain the rights you hold in your content. You grant us a non-exclusive license, limited to the purposes and retention periods described in the Privacy Policy, to host, copy, transmit, convert, analyze and display your content as necessary to provide the Service you request and address associated support, security and legal obligations. We may use service providers for those purposes under appropriate restrictions.

4.4 Limits on permission. This license is not an unrestricted right to sell your personal information, publish private content, use it in advertisements or train general-purpose AI models. Processing for a separate optional purpose requires the relevant notice and authorization. Third-party AI sharing is subject to the specific disclosures and permission described in the Privacy Policy.

4.5 Sharing and removal. A report or conversation is not made public merely because you submit content for analysis. When you choose to share a hand, replay, image or link, recipients may be able to view, save and forward the shared material, including without an account. Check the sharing scope first. You may request removal of content or links we control through customer support, but we cannot guarantee removal of copies independently saved or redistributed by others.

5. AI Outputs and Responsible Use

5.1 Accuracy limitations. AI can misidentify cards, positions, bet amounts, action sequences and outcomes, omit context or generate incorrect explanations. Compare important conclusions with your original material. An assessment is based on the submitted sample and available assumptions; it is not a definitive account of every game or every player.

5.2 Strategy and financial figures. Game-theory-optimal (GTO) references and other strategy models depend on game rules, stack sizes, possible opponent holdings and modeling assumptions. Scores, estimated probabilities, expected value and loss estimates are learning aids, not predictions or guarantees of future results. Displayed winnings and losses are sample-based statistics, not audited accounts or money held by Pokerpoker.ai. Statistics for hands involving an opponent do not necessarily represent money transferred directly between you and that opponent.

5.3 Behavioral and emotional observations. Playing-style labels, opponent tendencies and emotional or mindset observations are provisional interpretations. They are not diagnoses, identity verification or proof of misconduct. Do not use them to harass, accuse or discriminate against someone. Pokerpoker.ai must not be used as a reason to chase losses, increase stakes or continue playing beyond your limits.

5.4 Your judgment and our obligations. You decide whether to act on an output. Take breaks and avoid risks you cannot afford. These limitations explain the nature of the Service; they do not remove our obligations to provide promised functionality with reasonable care or your rights when a paid service is defective.

6. Memberships, Credits and Usage

6.1 Purchase information. Before you confirm a purchase, the relevant screen identifies the product, price, currency, billing arrangement, included benefits and material restrictions. Taxes and charges are shown as required by law. Prices may differ by channel or region. We do not purchase an additional package or start another subscription for you without authorization.

6.2 Nature of Credits. Credits are units for accessing specified Pokerpoker.ai digital services. They are not money, deposits, investments, gambling chips or a payment instrument. They cannot be wagered, transferred to a gaming balance or redeemed for cash, except where a refund is required or available under the applicable purchase rules. Free allowances, membership-period allowances and separately purchased Credits are distinguished in your entitlement records.

6.3 Free and promotional allowances. Free or promotional allowances are subject to the quantity, eligibility and validity conditions disclosed when granted. A membership upgrade does not, by itself, cancel an existing valid promotional allowance. Fraudulently obtained rewards may be adjusted after reasonable verification.

6.4 Membership-period allowances. A membership may include a usage allowance for each entitlement period. Unused period allowances do not carry forward unless your plan expressly provides otherwise. The entitlement period may differ from the payment period, such as monthly allowances under an annually paid plan. Any expiry rule must be disclosed before purchase and must comply with the applicable store rules; separately purchased Credits are not treated as expiring membership allowances.

6.5 Separately purchased Credits. Credits purchased as a separate package do not expire merely with time or because you cancel, change or stop renewing a membership. Used Credits are not reissued through a purchase restoration. Account closure, valid refunds and permanent discontinuation are handled under the relevant sections of these Terms and applicable law.

6.6 Charging and access. The Service explains the applicable charging unit and required or estimated usage before a chargeable task is submitted. An insufficient balance does not authorize an automatic additional purchase. Available allowances with the earliest expiry are used before non-expiring purchased Credits unless a different, clearly disclosed rule applies to your transaction. Reopening the same successfully unlocked content does not incur a new charge while that content remains available to your account; a new analysis or regeneration may be a separate chargeable task.

7. Subscriptions and Cancellation

7.1 Automatic renewal. When you select an automatically renewing subscription, the payment provider charges the disclosed recurring amount and applicable taxes until renewal is cancelled or the subscription ends. Trial length, promotional pricing, subsequent charges and cancellation conditions are disclosed before confirmation. Price increases are notified and require further consent where applicable law or store rules require it.

7.2 How to cancel. Manage an Apple subscription through your Apple Account subscription settings, and a Google Play subscription through Google Play's Payments & subscriptions settings. You can also use the subscription-management entry in Pokerpoker.ai to access the applicable channel. A subscription purchased through another available channel is managed through that channel's stated cancellation method. Cancel before its stated renewal deadline to prevent the next charge.

7.3 Effect of cancellation. Cancellation ordinarily stops future renewals while access continues until the end of the current paid period. Any immediate termination or refund available under law or the payment platform's rules remains available. Uninstalling the app, stopping use, deleting your Pokerpoker.ai account or telling the AI to cancel is not a substitute for completing the payment provider's cancellation process.

7.4 Payment problems. If a renewal fails, the payment provider may retry payment or apply a grace period under its rules. Access may change when the verified entitlement expires. No new grace-period benefit or renewal is guaranteed unless confirmed in the applicable subscription record.

8. Plan Changes, Restoration and Refunds

8.1 Upgrades and downgrades. Before a plan change, the confirmation screen explains the charge, any credit or refund, effective date, next billing date and allowance adjustment. A valid upgrade generally takes effect immediately. Downgrades or billing-period changes take effect on the date confirmed by the payment channel. Existing valid free allowances and separately purchased Credits are not removed simply because of an upgrade.

8.2 Platform differences. For an eligible upgrade within an Apple subscription group, Apple generally charges for the new subscription, refunds the unused portion of the previous subscription and starts a new billing period. For a Google Play upgrade using a remaining-period price adjustment, the new plan takes effect immediately, the price difference for the remaining period is charged and the billing date stays the same. Other supported changes follow the terms presented before confirmation and the actual platform transaction.

8.3 Allowance adjustments. Where an upgrade preserves the existing allowance period, the additional membership allowance is the difference between the higher and lower plans, proportionate to the time remaining in that period. Where the payment platform starts a new period, the new allowance and treatment of unused prior-period allowance are disclosed at the upgrade. We do not automatically issue a second full-period allowance without the corresponding entitlement.

8.4 Payment verification and restoration. We verify valid purchases before granting or restoring entitlements. Use Restore Purchases or the available entitlement-sync function for purchases the platform supports restoring. Restoration is not a second purchase and does not reissue already consumed units. For remaining purchased Credits, account records are used to verify the balance. Contact support about charged-but-missing benefits, mistaken account associations or duplicate charges rather than repeatedly paying.

8.5 Failed tasks and incorrect deductions. Where our system fails to deliver a chargeable task or incorrectly deducts usage, we will provide an appropriate remedy, such as a retry without an additional charge, restoration of the affected units or a refund where applicable. Any charge for partial work or an unprocessable submission must have been clearly disclosed in advance. A returned allowance will not already be expired when returned.

8.6 Refund requests. Apple purchases are subject to Apple's refund process, with our assistance where relevant. For Google Play purchases, use Google's available refund process or contact us. Other purchases are handled through the relevant seller or payment channel. Eligibility, amount and timing depend on law, transaction circumstances and the applicable rules. Nothing in these Terms creates an absolute no-refund rule.

8.7 Consequences and consumer rights. A refunded or reversed transaction may result in a proportionate removal of its associated benefits, but not unrelated valid purchases or an unauthorized additional charge. A good-faith payment dispute is not automatically abuse. Statutory cancellation, withdrawal and remedies for digital services remain available. Any legally required request for immediate performance or acknowledgment concerning withdrawal rights is obtained separately.

9. Acceptable Use and Reporting

9.1 Prohibited conduct. Do not use the Service for unlawful gambling, fraud, money laundering, exploitation of children, threats, harassment, discriminatory abuse, sexual exploitation or infringement of privacy or intellectual-property rights. Do not create misleading profit guarantees, impersonate someone, falsify analysis or submit material you are not entitled to process or disclose.

9.2 Technical abuse and referrals. Do not attack or disrupt the Service, access another user's private data, manipulate transactions, bypass entitlement controls or exploit invitations using false accounts or self-referral schemes. Automated access, scraping or commercial resale requires authorization, except where applicable law protects the activity. Referral rewards follow the conditions shown when you participate and are not cash or guaranteed income.

9.3 Reports and appeals. Use in-app feedback or Contact Support to report harmful AI responses, privacy concerns, unlawful sharing or suspected infringement. Identify the relevant message, hand, task or link where possible. We may investigate and proportionately restrict access, remove material or suspend affected functions. We will explain material account restrictions and allow an appeal unless law, security or the rights of others prevent disclosure.

10. Intellectual Property and Third-Party Services

10.1 Service rights. The software, interfaces, trademarks, designs and other materials provided by us are owned by us or our licensors. Subject to these Terms, you receive a limited, non-exclusive, non-transferable right to use the Service for its intended purposes. This does not restrict rights that applicable law expressly gives you.

10.2 Outputs and third-party material. You may retain, use and share outputs provided to you to the extent permitted by law and third-party rights. AI outputs may not be unique or protected by copyright in every jurisdiction. Rights in game footage, avatars, third-party brands and licensed technology remain with their owners. Pokerpoker.ai does not grant rights it does not hold or imply an endorsement by a game, login or payment platform.

10.3 App stores. Purchases and third-party services remain subject to applicable platform terms. Where no separate valid custom license is supplied for the Apple-distributed application, Apple's standard Licensed Application End User License Agreement governs that application license; these Terms govern our online services and commercial relationship with you. We remain responsible for our own service obligations and do not transfer them to Apple, Google or Meta merely by using their platforms.

11. Changes, Suspension and Discontinuation

11.1 Service changes. We may update the Service to maintain functionality, improve security or comply with law. For a material reduction in a paid service, we will give appropriate notice and provide continued performance, an appropriate alternative or a lawful refund or other remedy. A general right to update the Service does not permit arbitrary removal of prepaid core benefits.

11.2 Restrictions and termination. We may proportionately restrict or terminate access for serious violations, security risks or valid legal requirements. Where appropriate, we will offer an opportunity to correct a remediable issue. You may challenge a restriction through customer support. Termination does not automatically eliminate a valid refund request or a right that must survive under law.

11.3 Permanent closure. If we permanently discontinue a paid service, we will give reasonable advance notice where practicable and explain the handling of unused purchased Credits, unfulfilled subscription benefits and stored information. We will provide appropriate refunds or other remedies for unperformed paid obligations and a reasonable opportunity to obtain available records where required.

12. Account Deletion and Data

12.1 Requesting deletion. You may initiate deletion through the account-deletion option in Pokerpoker.ai Account Settings. You may also email support@pokerpoker.ai with the subject "Pokerpoker.ai Account Deletion", or use the other contact channels in Section 16. Include your Pokerpoker.ai account ID or login email, where available, your sign-in method, and a clear request to delete your account and associated personal information. You do not need to reinstall the app, sign in or make a purchase to submit an email request. We may use proportionate checks to verify account ownership before acting. Do not send passwords or verification codes.

12.2 Consequences. Account deletion removes the account and associated personal information as explained in the Privacy Policy, subject to lawful limited retention. Deleted reviews, messages and other records may be irrecoverable. Obtain any records you need and consider pending tasks and paid benefits before confirming. Deletion is not merely account freezing, and an active subscription does not require you to wait until its expiry to submit a deletion request.

12.3 Subscriptions and retained records. Separately cancel any app-store subscription to prevent future renewal. We retain only the information needed for lawful purposes such as an outstanding refund, accounting or a legal claim, and do not retain all private gameplay or chat content simply because a transaction record must be kept. A valid claim for a refund is not extinguished by deletion.

13. Responsibility and Mandatory Rights

13.1 Our standard of care. We will provide the Service with reasonable skill and care, handle complaints and protect personal information as required by law. Subject to applicable law, we do not guarantee uninterrupted availability, error-free AI output or a particular learning or game outcome. Use of a third-party provider does not remove obligations that remain ours.

13.2 Limits. To the extent permitted by law, we are not responsible for losses that lack a reasonable causal connection to our breach, unforeseeable indirect business losses or speculative game profits. This is not a blanket exclusion of responsibility for direct, reasonably foreseeable loss caused by our breach.

13.3 Rights that remain. Nothing excludes or limits liability that cannot legally be excluded or limited, including applicable liability for fraud, deliberate wrongdoing, gross negligence, death or personal injury, or mandatory consumer and data-protection rights. You remain responsible for your own unlawful conduct, but these Terms do not make you automatically liable for every claim involving the Service.

14. Updates and Notices

14.1 Changes to these Terms. We identify the effective and last-updated dates of these Terms. We will give clear notice of material changes through the Service or an appropriate available contact channel and obtain renewed agreement where required. We do not retrospectively reduce already purchased rights or treat silence as permission for a use of personal information that requires separate consent.

14.2 Your choice. You may decline new optional features, cancel future renewal or stop using the Service. Paid obligations already incurred remain governed by the terms applicable to them and mandatory law. Security, transaction and legally required notices may still be sent when necessary even if you opt out of marketing.

15. Governing Law and Disputes

15.1 Applicable law. These Terms are governed by the laws of Singapore, without depriving you of mandatory protections that apply in your country of habitual residence. This choice of law does not exclude consumer, privacy or other rights that cannot be waived by contract.

15.2 Dispute resolution. You may contact us to try to resolve a concern, but doing so is not a condition of exercising a lawful complaint or court right. The courts of Singapore have non-exclusive jurisdiction, subject to mandatory rules allowing you to bring proceedings before another competent court. These Terms do not impose mandatory arbitration or waive collective remedies protected by law.

15.3 General provisions. An invalid provision does not affect the enforceability of the remaining valid provisions. A failure to enforce a provision is not a waiver. We may transfer this agreement as part of a lawful business transfer only if your contractual and statutory protections are preserved. A translation does not reduce protections applicable to you; any language conflict is resolved consistently with applicable law.

16. Contact Us

For service questions, billing concerns, reports, complaints or account-deletion requests, email support@pokerpoker.ai, use Contact Support from your profile in the Pokerpoker.ai application, or write to:

For privacy matters or requests concerning personal information, email support@pokerpoker.ai and identify your message as a privacy request, or address your correspondence to the Data Protection Officer at the same company address. For account deletion, use the subject "Pokerpoker.ai Account Deletion". Include a reply contact and the minimum account or transaction details needed to identify your request. Do not send passwords, verification codes or full payment-card security details.